FAQ
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How much are the transport costs?
Transport costs amount to € 12.00 for orders of less than € 120. For higher orders they are free.
How long does the delivery take?
Deliveries are made in 1/2 working days (excluding Saturdays) following collection, in most Italian locations.
How does the delivery take place and what happens if no one is home?
Delivery takes place via courier, in case of absence the courier will come back, if the customer is still not at home he will be contacted by email.
Which payment methods are accepted?
You can pay with PayPal, credit card, bank transfer, SatisPay, enabled debit card and cash on delivery.
Do the prices on the website include VAT?
Yes, the prices include VAT.
Can an order be canceled?
Yes, only if the goods have not yet been delivered to the courier.
Do you ship abroad?
Yes, in Europe
Who can I contact in case of problems during the purchase phase and / or technical problems?
You can contact info@ilvinovero.it or the number 339 7152032 .
What to do if the package is not in good condition?
If the package is tampered with, wet or damaged, collect with reserve, photograph it and contact us at info@ilvinovero.it or at 339 7152032 .