{"id":5269,"date":"2021-02-22T14:52:48","date_gmt":"2021-02-22T13:52:48","guid":{"rendered":"https:\/\/ilvinovero.it\/?page_id=5269"},"modified":"2026-03-25T16:48:03","modified_gmt":"2026-03-25T15:48:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/ilvinovero.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5269\" class=\"elementor elementor-5269 elementor-2953\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d2b8129 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d2b8129\" data-element_type=\"section\" data-e-type=\"section\" id=\"c__main\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9bf235b\" data-id=\"9bf235b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-defd46e elementor-widget elementor-widget-html\" data-id=\"defd46e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"cont__h1\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e7b5d4 elementor-widget elementor-widget-html\" data-id=\"0e7b5d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 id=\"faq__h2\">DID NOT FIND ANSWER TO YOUR QUESTIONS? WRITE US A PERSONALIZED MESSAGE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93413bd elementor-widget elementor-widget-shortcode\" data-id=\"93413bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5272-o1\" lang=\"it-IT\" dir=\"ltr\" data-wpcf7-id=\"5272\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5269#wpcf7-f5272-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Modulo di contatto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5272\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5272-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"stanley-contact-form c__row row\">\n\t<div class=\"item-contact col-md-6 col-12\">\n\t\t<label for=\"c_nome\">Name*<\/label>\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"Nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"c_nome\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"Nome\" \/><\/span>\n\t<\/div>\n\t<div class=\"item-contact col-md-6 col-12\">\n\t\t<label for=\"c_email\">Email*<\/label>\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"c_email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t<\/div>\n\n\t<div class=\"item-contact col-md-4 col-12\">\n\t\t<label for=\"c_amb\">Subject<\/label>\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"Ambito\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"c_amb\" aria-invalid=\"false\" name=\"Ambito\"><option value=\"Other...\">Other...<\/option><option value=\"Shipping\">Shipping<\/option><option value=\"Payment methods\">Payment methods<\/option><option value=\"Complains\">Complains<\/option><\/select><\/span>\n\t<\/div>\n\t<div class=\"item-contact col-md-4 col-12\">\n\t\t<label for=\"c_prod\">Reference product<\/label>\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"Prodotto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"c_prod\" aria-invalid=\"false\" placeholder=\"Reference product\" value=\"\" type=\"text\" name=\"Prodotto\" \/><\/span>\n\t<\/div>\n\t<div class=\"item-contact col-md-4 col-12\">\n\t\t<label for=\"c_ord\">Order ID<\/label>\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"Codice\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"c_ord\" aria-invalid=\"false\" placeholder=\"Order ID\" value=\"\" type=\"text\" name=\"Codice\" \/><\/span>\n\t<\/div>\n\n\t<div class=\"item-contact col-12\">\n\t\t<label for=\"c_mess\">Request<\/label>\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"Messaggio\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"c_mess\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Request\" name=\"Messaggio\"><\/textarea><\/span>\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-837\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-837\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I Accept <a class=\"iubenda-nostyle no-brand iubenda-noiframe iubenda-embed iubenda-noiframe\" href=\"https:\/\/www.iubenda.com\/privacy-policy\/93582252\">Privacy Policy<\/a><\/span><\/label><\/span><\/span><\/span>\n\t<\/div>\n\t<div class=\"item-contact submit col-12\">\n\t\t<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SEND\" \/>\n\t<\/div>\n<\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"206\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-773a3e2 elementor-widget elementor-widget-vv-faq\" data-id=\"773a3e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vv-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"\">\n\t\t\t\t<detail-summ>\n\t\t\t\t\t<details class=\"faq__wrap\">\n\t\t\t\t\t\t<summary>\n\t\t\t\t\t\t\t<p class=\"faq__q\">How much are the transport costs?<\/p>\n\t\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t<div class=\"faq__content\">\n\t\t\t\t\t\t\t<p class=\"faq__a\">Transport costs amount to \u20ac 12.00 for orders of less than \u20ac 120. For higher orders they are free.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t<\/detail-summ>\n\t\t\t\t<detail-summ>\n\t\t\t\t\t<details class=\"faq__wrap\">\n\t\t\t\t\t\t<summary>\n\t\t\t\t\t\t\t<p class=\"faq__q\">How long does the delivery take?<\/p>\n\t\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t<div class=\"faq__content\">\n\t\t\t\t\t\t\t<p class=\"faq__a\">Deliveries are made in 1\/2 working days (excluding Saturdays) following collection, in most Italian locations.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t<\/detail-summ>\n\t\t\t\t<detail-summ>\n\t\t\t\t\t<details class=\"faq__wrap\">\n\t\t\t\t\t\t<summary>\n\t\t\t\t\t\t\t<p class=\"faq__q\">How does the delivery take place and what happens if no one is home?<\/p>\n\t\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t<div class=\"faq__content\">\n\t\t\t\t\t\t\t<p class=\"faq__a\">Delivery takes place via courier, in case of absence the courier will come back, if the customer is still not at home he will be contacted by email.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t<\/detail-summ>\n\t\t\t\t<detail-summ>\n\t\t\t\t\t<details class=\"faq__wrap\">\n\t\t\t\t\t\t<summary>\n\t\t\t\t\t\t\t<p class=\"faq__q\">Which payment methods are accepted?<\/p>\n\t\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t<div class=\"faq__content\">\n\t\t\t\t\t\t\t<p class=\"faq__a\">You can pay with PayPal, credit card, bank transfer, SatisPay, enabled debit card and cash on delivery.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t<\/detail-summ>\n\t\t\t\t<detail-summ>\n\t\t\t\t\t<details class=\"faq__wrap\">\n\t\t\t\t\t\t<summary>\n\t\t\t\t\t\t\t<p class=\"faq__q\">Do the prices on the website include VAT?<\/p>\n\t\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t<div class=\"faq__content\">\n\t\t\t\t\t\t\t<p class=\"faq__a\">Yes, the prices include VAT.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t<\/detail-summ>\n\t\t\t\t<detail-summ>\n\t\t\t\t\t<details class=\"faq__wrap\">\n\t\t\t\t\t\t<summary>\n\t\t\t\t\t\t\t<p class=\"faq__q\">Can an order be canceled?<\/p>\n\t\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t<div class=\"faq__content\">\n\t\t\t\t\t\t\t<p class=\"faq__a\">Yes, only if the goods have not yet been delivered to the courier.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t<\/detail-summ>\n\t\t\t\t<detail-summ>\n\t\t\t\t\t<details class=\"faq__wrap\">\n\t\t\t\t\t\t<summary>\n\t\t\t\t\t\t\t<p class=\"faq__q\">Do you ship abroad?<\/p>\n\t\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t<div class=\"faq__content\">\n\t\t\t\t\t\t\t<p class=\"faq__a\">Yes, in Europe<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t<\/detail-summ>\n\t\t\t\t<detail-summ>\n\t\t\t\t\t<details class=\"faq__wrap\">\n\t\t\t\t\t\t<summary>\n\t\t\t\t\t\t\t<p class=\"faq__q\">Who can I contact in case of problems during the purchase phase and \/ or technical problems?<\/p>\n\t\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t<div class=\"faq__content\">\n\t\t\t\t\t\t\t<p class=\"faq__a\">You can contact <a href=\"mailto:info@ilvinovero.it\"> info@ilvinovero.it <\/a> or the number <a href=\"tel:+393397152032\"> 339 7152032 <\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t<\/detail-summ>\n\t\t\t\t<detail-summ>\n\t\t\t\t\t<details class=\"faq__wrap\">\n\t\t\t\t\t\t<summary>\n\t\t\t\t\t\t\t<p class=\"faq__q\">What to do if the package is not in good condition?<\/p>\n\t\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t<div class=\"faq__content\">\n\t\t\t\t\t\t\t<p class=\"faq__a\">If the package is tampered with, wet or damaged, collect with reserve, photograph it and contact us at <a href=\"mailto:info@ilvinovero.it\"> info@ilvinovero.it <\/a> or at <a href=\"tel:+393397152032\"> 339 7152032 <\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t<\/detail-summ>\n\t\t\t<script type=\"application\/ld+json\">\n\t\t\t\t{\n\t\t\t\t\t\"@context\": \"https:\/\/schema.org\",\n\t\t\t\t\t\"@type\": \"FAQPage\",\n\t\t\t\t\t\"mainEntity\": [{\"@type\":\"Question\",\"name\":\"How much are the transport costs?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Transport costs amount to \\u20ac 12.00 for orders of less than \\u20ac 120. 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WRITE US A PERSONALIZED MESSAGE How much are the transport costs? Transport costs amount to<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5269","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Il Vino Vero<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ilvinovero.it\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Il Vino Vero\" \/>\n<meta property=\"og:description\" content=\"FAQ DID NOT FIND ANSWER TO YOUR QUESTIONS? 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